Formed in January 2020, the R&D League—aligning the efforts of four key partners, CoSA, Southwest Research Institute, USAA, and UTSA—works to create cross-industry, multidisciplinary teams that use scientific methods and data to investigate new ideas, facilitate evidence-based policymaking and exploring the frontier of innovation for our 1.5 million people.
“As we move forward with our R&D League efforts and grow the program into one that increasingly benefits our resident services, we are delighted that our attempt to create a prompt call intake has been crowned with success. success and has not only generated interest from our partner agencies and city departments, but has also produced tangible pieces of work that will improve our operation in a variety of ways,” said Brian Dillard, City Chief Innovation Officer. from San Antonio.
The projects and team members are:
Wenbo Wu (PI) and Pamela SmithCarlos Alvarez College of Commerce, and Ying HuangCollege for Health, Community and Policy, in conjunction with CoSA 311 Customer Service Office.
Increase the rate of participation in 311 satisfaction surveys through an improved design and distribution strategy
“The 311 Customer Service Office is pleased to work with the R&D League and UTSA to help review and implement best practices to increase resident feedback on 311 services. Feedback effectively helps our team determine what changes are needed to improve customer service,” said Paul stall cupdirector of customer service at 311.
David Han (PI), Carlos Alvarez College of Business, in partnership with the CoSA Neighborhood & Housing Services department.
Development of an automated data consolidation tool for the Affordable Housing Dashboard
Lloyd Potter (IP), Po Chun Huang and Jeffrey A.JordanCollege for Health, Community and Policy, in collaboration with the CoSA Department of Social Services and the CoSA Department of Communications and Engagement.
Simplified Guide to Planning and Conducting Surveys for CoSA Staff Members
“The City of San Antonio is committed to listening to the people of the city,” said Melody Woosley, director of human services. “This project will help us raise our standards to ensure that every community survey conducted in San Antonio is conducted with sound methodology and demographically represents all of the voices in our community.”
Richard Hartley (PI) and Branco PonomariovCollege of Health, Community and Policy, in conjunction with CoSA City Court.
Optimizing service delivery at the CoSA Municipal Court
“There is a critical need to fund new research and ideas that have immediate or long-term beneficial societal impact. By partnering with the City, our researchers can pursue and apply models and methods to solve real-world problems and thereby improve civic life,” said Jaclyn Shaw, Acting Vice President of REDKE. “We look forward to sharing the results of our eight UTSA researchers once the projects are complete.”
UTSA is a Tier 1 research university and Hispanic service institution specializing in cyber, health, future fundamentals, and socioeconomic transformation. UTSA aspires to become a model of student success, a leading public research university, and an example of strategic growth and excellence in innovation. With an emphasis on transdisciplinary collaboration, innovation, and entrepreneurship, UTSA leverages its research and development capabilities to benefit the San Antonio community and the world beyond.